2. We ship your orders within 4-5 business days after the payment cleared.
3. Items reach most of the countries within 2 to 4 weeks. It will take 10-15 business days to this six countries: United States, Britain, France, Canada, Australia, Russia (except remote destination). If you in the area DHL cannot reach, we will choose other faster express instead.
4. Delivery time depends on destination and other factors, it may takes up to 20 days. If you don't receive the item after 25 days, please contact us, we'll investigate and solve the delivery problem.
5. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
1.Customer satisfaction is our great chase. All products are quality checked. They are new and in good condition when shipped to our customers.
2.If product is defective or damaged upon arrival, or wrong product shipped, please contact us immediately. We will try our best to resolve.
3. Return to exchange or issue partial/ full refund accepted within 30 days of delivery date, and items must be in original new condition, not worn or altered in any way with attached tags & wrap. Otherwise deal is final. Mention that return shipping and reshipping cost must be paid by buyer. Approve to communicate with us for size before order.
4. Please contact us first if you have any problems/questions/concerns. We will be happy to resolve any issues you may have in a cordial and friendly manner. Please allow max 24 hours for us to respond.
1.There is two methods available for payment, Visa or Mastercard, JCB credit card.
2.Exchange rate difference generated when the cross-border transactions. Usually the different amount is deducted with 0.5%-3.7% of grand total, depending on different banks or credit card types. For more details, please consult your issuers.
3.Part of issuers had provided cardholders pre-authorized service with signed agreement. At the time of the transaction, the bank perhaps be more deducted or repeat debit cardholders to ensure there is sufficient fund to complete that. Pending settlement amount will be returned after transaction completion.
4.We receive the refund application on account of error payment submitted by buyer, within 24 hours issue refund and email to notify buyer. Because of cross-border trade, actually the time to the account is around 30 days or less.